In the event that, the Expert with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at support@yellowsquash.in within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with an Expert, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under Cancellation & Refund Policy. However, where cancellation charges have been levied (as charged by the Expert/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.

Users will not be entitled for any refunds in cases where, the Expert is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Expert.

Refund Policy for our Online Programs

YellowSquash is committed to providing the best possible service to our customers. We offer two plans: Education and Full Treatment Program. Our refund policy for each plan is outlined below.

Education Plan

We offer a 7-day money-back guarantee for our Education plan. If you are not satisfied with the quality of our services within the first 7 days of purchase, we will refund your payment amount after deducting 2% processing fee and Payment gateway charges as per the Gateway norms. To be eligible for a refund, you must request it by contacting our customer support team within 7 days of purchase

Full Treatment Program

Our Full Treatment Program is a comprehensive service that requires a significant investment of time and resources from our team.

Full Payment Refund

We offer a 7-day money-back guarantee for this plan. If you are not satisfied with our services within the first 7 days of purchase, we will refund your payment amount after deducting 2% processing fee and Payment gateway charges as per the Gateway norms of your payment. To be eligible for a refund, you must request it by contacting our customer support team within 7 days of purchase.

Pro Rata Refund

You can opt for refund on a pro-rata basis within 30 days of purchase. If you are not satisfied with our services within the first 30 days of purchase, we will refund your payment amount on the pro rata basis, the terms and conditions are as follows:

Refund will be made after deducting

• 2% processing fee
• Payment Gateway charges as per Gateway norms
• 18% GST
• 8-10% Test recommendation chargers
• 8-10% Form assessment charges
• 5% Support Services charges

To be eligible for a refund, you must request it by contacting our customer support team within 30 days of purchase.

Additional Terms and Conditions

• Refunds will only be issued to the original purchaser and payment method.
• Refunds will not be issued for any services that have already been completed.
• Refunds will not be issued if you are found to be in violation of our terms and conditions.
• YellowSquash reserves the right to modify or amend this refund policy at any time without prior notice.

If you have any questions about our refund policy, please contact our customer support team at support@yellowsquash.com